Refund policy

Returns and Refund Policy

At Chilli Charva, we are committed to providing you with the best quality hot sauces. If for any reason you are not fully satisfied with your purchase, we’re here to help! Please read our returns and refund policy below for more details.

Returns
Due to the nature of our product, we cannot accept returns of opened or used hot sauce bottles for health and safety reasons. However, if your item arrives damaged or you receive the wrong product, please follow the steps below to request a replacement or refund.

Eligibility for Returns
- Products must be unopened, unused, and in their original packaging.
- Requests for returns must be made within 30 days of receiving your order.
- If your item arrives damaged, defective, or incorrect, please contact us immediately with your order number and photos of the product at [Chillicharva@gmail.com].

Non-returnable Items
- Opened or used products.
- Products purchased on sale or at a discount (unless damaged or defective).

Refunds
If your order arrives damaged or you are unsatisfied for any reason, we are happy to offer a refund or replacement.

Refund Process
- Contact us at [Chillicharva@gmail.com] within 30 days of receiving your product.
- Please provide your order number and a brief description of the issue, along with photos if applicable.
- Once we receive and inspect the issue, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original method of payment.

Exchanges
- We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us at [Chillicharva@gmail.com].

Shipping Returns
- If your return is approved, we will provide instructions on how and where to send the product back. Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective product).
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds
If you haven’t received your refund within 10 business days:
- First, check your bank account or credit card statement.
- Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Chillicharva@gmail.com]

Email [Chillicharva@gmail.com]
Phone [07975892271]